BT Apprentice programme – Customer Service Operations

BT Apprentice programme – Customer Service Operations

BT Apprentice programme – Customer Service Operations

Location: Glasgow
Work area: Customer Service
Starting salaries: £14,963 increasing to £21k on completion of 18 month apprenticeship programme
Start date: September/October 2017

Using the power of communications
Making a better world, together

At BT, we use the power of communications to make a better world. We create amazing new products and services to make customers’ lives easier and we’re always looking for the next new technology so that we can develop fresh innovations and connect people.

If you’ve got the dedication, and you share our passion for changing customers’ lives, you can transform your potential into an exciting career. Your journey with BT doesn’t end once you have finished the apprenticeship programme. You can continue to share great ideas and seize every chance to learn and grow, and you could progress all the way to a senior role, shaping the next big thing.

Customer Service Operations

For most of our ten million customers, our customer care team is the voice of BT. We’re the ones people turn to, online or on the phone. We bring services to life, from superfast broadband, to TV, sport and beyond. You’ll learn to give a brilliant experience to the customers you work with – whether you become an expert in championing products, or diagnosing and fixing technology issues.
It’s challenging work and you’ll need to be a good listener, as well as a talker. It’s also deeply rewarding when you know you’ve really helped someone, and the customer service skills you gain will last you a lifetime. Everyone who works here plays an important part in shaping our customer experience of the future.

Brilliant experiences, happy customers and exceptional people

Are you passionate about doing the right thing for customers? Love to work in an energised team taking ownership and delivering great results? Do you want to build a career using the power of communications to make a better world? If so, we want to hear from you.

Who we’re looking for

At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Whatever your background, there are ten particular qualities that we expect everyone here to demonstrate. We call them strengths. Do you share them?

Learner – keen and quick to grow
Drive – ambitious to do brilliantly
Team – supportive of colleagues
Networker – connects with other people
Ownership – takes personal responsibility
Analytical – careful problem solver
Change – open to doing things differently
Customer – Passion for the people we serve
Commercial – fascinated by business
Efficient – plans to achieve success

We look for ‘sparks’ of great potential that we can develop further with our training programmes and support. If you’ve got the spark, you can build a great future with BT.

Why you should join us

You’ll be part of an apprenticeship community dedicated to our purpose – using the power of communications to make a better world.

Our investment in you will be top-notch training coaching & support. So while you can have a great career within the team, it’s also a stepping stone into other parts of BT. There are lots of opportunities to develop a long and rewarding career with us.


Advanced apprenticeship
Four GCSEs – grades A-C (National 5) including Maths and English, or verified equivalent qualifications.


All applications need to be completed by mid-august